Policies
General Policies
- We have a strict 48-hour cancellation policy, please make any changes via the link in your initial appointment confirmation email* Please do not email or call to cancel., use the link in your confirmation.
- Keep the confirmation email to make any changes, cancellations, or rescheduling. This is the quickest and easiest way to manage your upcoming appointments.
- Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Please understand that when you forget, or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked weeks ago. Since the services are reserved for you personally, a cancellation fee will apply. When you schedule with us, you are agreeing to these policies.
- All services require a credit card to guarantee a reservation. You will not be charged unless there is a cancellation or no show.
- Upon checkout, guest may choose their method of payment
- No-shows will be charged 100% of the reserved service amount
- Late cancels (within 2 hours of your appointment time) will be charged 50% of the reserved service amount.
- Arriving more than 5 minutes late for your appointment may result in the need to rescheduled. Most appointments are only 15 minutes long
- For all new waxing services, PLEASE make sure you have at least 2 weeks of growth without shaving or trimming. If your hair is not long enough for your service, you will still be charged for the appointment time.